The Employment Program of British Columbia is funded by the Government of Canada and the Province of British Columbia.

Supervisor Member Services

Company: Interior Savings Credit Union
Location: Merritt BC

The Supervisor Member Services supports Interior Savings’ vision of sales & service excellence by developing and facilitating a professional team that is efficient and effective in serving member needs and achieving branch goals & objectives. Through personal strengths in communication leadership and initiative you will assist the Branch Manager in fostering a positive team environment of employee performance excellence by coaching training and mentoring Member Service Advisors. You possess the ability to work under pressure with a keen attention to detail and accuracy and will ensure high service standards are achieved by all staff. Through your coaching and leadership you will assist your Branch Manager in leading the team to increase member participation levels and ensure Interior Savings is their primary financial institution. You are responsible for assisting with sales and services strategies in support of your branch business goals. As a coach and leader you are actively engaged with your team on strategies to meet the immediate needs of the members while looking for additional opportunities to grow the business and to educate members on alternative channels. You foster a positive team environment through proactive participation in providing assistance to your staff and take an active role in their career development activities. You will assist the Branch Manager in maximizing the results of your team by developing communicating and executing monthly business plans that are aligned with the corporate strategies and contribute to the overall success of the Credit Union by demonstrating behaviours that are consistent with Interior Savings’ Vision Mission and Values. You will participate in the interviewing and hiring process for new staff as required while ensuring proper scheduling of employees in order to provide excellent member service. You will coach to and follow the organizational business model when referring members preparing for meetings and uncovering needs. You will work in conjunction with the Branch Manager to develop performance standards and conduct performance appraisals and address member complaints and inquiries as required. You will also perform other duties as assigned.

  • 4 - 6 years: Job related experience in a financial sales and services environment.
  • Knowledgeable in a full range of investment products.
  • Comprehensive understanding of credit products and procedures.
  • Supervisory experience considered an asset.


High School Diploma or better

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