The Employment Program of British Columbia is funded by the Government of Canada and the Province of British Columbia.

Apprentice (Future Friendly Home)

Company: TELUS Service Technician
Location: Merritt

Here's the impact you'll make and what we'll accomplish together

As a Service Technician with our team, you will be responsible for the installation and support of products related to the Future Friendly Home (FFH), home networking, phone, high speed internet, Optik TV, etc., in our customers’ homes. Your priority will be to offer extraordinary customer service while installing and repairing voice and data services: phone, internet, TV, for our residential and business customers. You will also find opportunities to promote and up-sell additional TELUS services and/or products when appropriate.

What's in it for YOU?

Your rewards of starting your career with TELUS include an hourly wage of $22.36, starting wage will be determined based on your relevant education and experience, annual bonuses and sales incentives. We will offer you best-in-class training to start, employee share purchase plans, service discounts and more. You will have the chance to build a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.


  • You’re the missing piece of the puzzle
  • Ability to provide exceptional customer experiences, overcome objections and handle both favorable and unfavorable customer interactions
  • Comfortable with solutions based selling, recommending products to your customers and up-selling TELUS services and products
  • Clean and valid Class 5 Driver's License or other provincial equivalent, a driver’s abstract will be required
  • Normal color vision which is required to work with color-coded wiring
  • Completed a minimum of Grade 11 Math, we'll need your transcripts and/or diplomas
  • Handle a physically demanding workload which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions
  • Flexible to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs
  • Fluent in English, with demonstrated professional oral and written communications skills, fluency in other languages would be a great bonus
  • Self-motivated, demonstrate effective decision-making skills and can work with limited supervision
  • Mechanical ability and technical proficiency along with an ability to work aloft or on ladders
  • Ability to plan, organize and thrive in a dynamic, rapidly changing environment
  • Effectively work in a team environment and collaborate with other departments
  • Follow safe work practices and abide by all safety rules and regulations
  • Willing and able to work in locations that preclude your ability to return home, as required
  • Willing to travel in small aircraft, aerial tramways, helicopters etc. when needed
  • Strong computer skills
  • Exhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situations
  • Ability to meet applicable testing requirements

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